Frequently Asked Questions
How do I reset my password?
To reset your password, Click Login link and click the "Forgot your password" OR please call 1-877-560-PETS (7387). Be sure to have your PIN handy before calling.
How do I edit an existing reservation?
To edit your existing reservations, log into your account, click on View Current Reservations, and click Details beside the reservation you wish to edit. At the bottom of the details box, you will see a link that says Edit Reservation. Click this link.
How do I cancel a reservation or move it to another trip?
You cannot do this online. You must call 1-877-560-PETS (7387).
How can I let someone else pay for my reservation online?
Give the code for the reservation to the individual who will be making the payment. Then instruct them to visit www.petsllc.net, click on Pay For a Reservation at the top, and enter the code along with his/her email address or your email address.
How is my information stored/protected?
Where do I find what is required before sending my dog on Transport?
Under the Information Tab, Click "Requirements."